At Better Benefits Inc., a healthcare membership organization, we're committed to protecting your privacy, and fully understand that your health is a personal matter that you may not want shared with others. We appreciate your trust in us and want you to feel comfortable fully participating in our organization, and therefore, will treat your personal information in a sensitive and responsible manner.
Better Benefits Inc.
1033 B Ave., Suite 101-105
Coronado, CA 92118
If you have questions or concerns regarding this statement, you should contact Better Benefits at Support@bettermybenefits.com or (800) 301 5830.
This policy answers the following questions:
What information do we collect about you and how do we use it?
Will we share your personal information with third parties?
What security measures do we take to safeguard your personal information?
Information collection and use
We collect personal and non-personal information to customize the content and deliver related discounts to you. We will use the information to fulfill your requests for products or services, improve our services, and contact you. We also may use your information to pre-fill fields to save you from entering the same information over and over again. By knowing about you, we can deliver more helpful information, programs and tools, and offer you the most relevant services. We collect personally identifiable information about you only when you provide it to us.
Information we collect
There are aspects of our Site that a non-registered user or guest member can view, but only premium members can fully utilize the Site. Only a registered subscriber of the Site can download special deals, view proprietary content, ask questions, post answers or comments on the ask & answer section or blogs. All ask & answer and blog participants will need to add a profile name to your My Account profile to post. When you register, we will ask for your health condition, date of birth, a valid email address and a password for future access. We use the registration and My Account information (described below) for the purpose of administering and improving the Site and to deliver the most relevant content and deals to you.
My Account: Upon registration, some of the information you provide is automatically populated into your My Health profile (e.g. your health condition and healthcare expenses). All condition and expense amounts can be edited or deleted at any time by going to the left rail of the site that follows you from page to page. In addition, premium members who enter personal information when they upgrade their account (e.g. first and last name, address, subscription price selection and date of upgrade) will be able to edit their accounts by clicking on Edit My Account. No credit card information is stored or available through myhealthandmoney.com. Authorize.net, a secure third-party credit card authorization vendor, is the only company able to view your credit card information. Credit card information will be input by Authorize.net when your premium subscription renews.
Ask & Answer: You must be a registered member to ask or answer questions. At the top of the Ask & Answer page you can enter information into an open text field.
Opinions, polls and surveys: Occasionally, you may be asked to give your opinion when you visit the Site. We use information from opinion polls to better understand the needs of our users and to gather information about healthcare trends and issues. Questions and answers are stored, but they are not linked to identifying information about you. If you provide your name and email address with a survey, the information we provide to partner companies who provide deals to our membership will be anonymous. We may occasionally send emails to registered members to request feedback about our service. These surveys are used solely for the purpose of improving our Site. A convenient link or instructions will be provided on such emails for recipients to remove themselves from these communications.
Search: When you conduct a search on the Site, we may store the search terms and the site(s) visited so that we can continuously improve the quality of our search results.
Health tools and community features: Throughout the Site, there may be health tools, questionnaires, and community features that ask for additional information, including your contact information, demographic information, personal health information, goals, family medical history, and vital statistics. In most cases, you can use health tools as a visitor, but saving and retrieving your results requires you to register and log into the site.
Log information: When you visit our site, our servers will automatically collect log information. This information may include your Web page request, Internet Protocol (IP) address, Internet Service Provider (ISP), platform type, browser type, browser language, the date and time of your request, the number of clicks you make on the Site, the website from which you came and to which you leave, and one or more cookies that may uniquely identify your browser. We collect log information so that we can properly administer our system and gather aggregate information about how our site is being used, including the pages visitors are viewing.
Web beacons: We also use Web beacons, sometimes called single-pixel GIFs that momentarily direct your browser to a server other than the Site in a way that may not be apparent to you. Web beacons are used to count users who visited specific pages and determine which emails were opened and/or acted upon when we send HTML-formatted email messages. We do not link any personally identifying information to Web beacons.
Information that we obtain from third parties: We may use your Zip code to obtain additional information about people in your neighborhood. This is average information for people who live within your 5 or 9-digit ZIP code (ZIP+4). The information can include average household income, presence and age(s) of children, presence and age(s) of elderly parents, size and value of dwellings, and other census data. This information will be used, combined with information you provide to us and information collected by our systems, to better understand the characteristics of the visitors to our site and to develop new products, services and content areas. The information will also allow us to tailor content, and offers to your interests and needs.
When we associate information that we obtain from third parties (census data as detailed above) with personal information that we have collected under this policy, we will treat the acquired information like the information that we collected ourselves. We will not share information we obtain from third parties in personally identifiable form. However, we may share aggregated, non-personal information, as described in this policy - that may include information we obtained from third parties in a form that does not permit you to be identified.
Information we share
Information disclosure to third parties: We will not give, sell, rent or otherwise disclose any personal information about you with third parties except to provide you with a product or service you request or under certain circumstances as described below. In all other cases, we will ask for your permission before we disclose your personal information.
Disclosure for legal reasons: We may release personal information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as a physical threat to you or others, a threat to homeland security, a threat to our system or network, or cases in which we believe it is reasonably necessary to investigate or prevent harm, fraud, abuse, or illegal conduct. In the event that we are legally compelled to disclose your personal information to a third party, we will make reasonable efforts to notify you unless doing so would violate the law or court order.
Agents and contractors: Contractors sometimes have access to your personal information in the course of assisting in operating our business and providing products or services to you. These contractors include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of our site. Some of these relationships may be with companies that co-brand portions of their site and services, or that provide services to you on our behalf. Access to your personal information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function. Contractors have an obligation under their contracts with us to keep your information confidential and to comply with our privacy and security policies. Aggregated, non-personal information: We may share aggregated information about you with third parties. This is information that is combined with the non-personal information of other users and does not allow you to be identified or contacted. Depending on the circumstances, we may or may not charge third parties for this aggregated information. We also may not limit the third parties' use of the aggregated information.
Email communications: Email communication that you send to us via the email links on our site may be shared with an Account Manager representative, or employee. If you provide personal health information in your email, it will be used only for the purposes of answering your email. From time to time, we may send you service-related emails, such as a welcome email when you register with our site. Other email communications may occur when you Join a Club or we have a new deal in your health interest category. To opt-out of email notifications, uncheck the box on your My Account page or on the Group Offer page.
Community: Our site features Community areas where people with similar health interests can share information and support one another. We have blogs, ask & answer, search and stories. Please remember that any information that you post in public areas such as ask & answer and public group discussions is, by design, open to the public and may appear in search engine results.
Safeguarding your personal information
Efforts we take to safeguard your personal information: We are committed to protecting the security of your information through procedures and technology designed for this purpose by taking these steps:
- We have physical, technical and procedural safeguards to help protect your personal information.
- In areas that contain your personal information, or where Better Benefits requests health condition information, we use secure socket layer (SSL) encryption to help protect this information while it is in transit between our servers and your computer.
Choose your passwords carefully: Always create a password that's easy for you to remember but difficult for someone else to figure out. Don't use your name, address, phone number, initials, Social Security number, license plate or birthday. Don't use names of your friends, family or pets, company names, common numerical sequences or the word "password."
Suggestion: Use a mix of special characters, numbers, and upper- and lowercase letters. Also, remember to change your password frequently and never give your password to anyone.
Log out and close your browser: Open browsers invite snoops. When you finish your online session, close your browser to erase any information it may have temporarily stored on your computer.